continuing Education

Available to all Funeral Professionals

OFSA is dedicated to provide funeral professionals with a minimum of 20 Hrs of continued education credits annually.

If you are not a member and would like us to let you know about upcoming education sessions please sign up here to be added to our education email list.

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MARCH webinar

Beyond Price : Your Guide To Mastering Cremation Phone Inquiries
Thursday March 21, 2019 @ 1:00 PM

Presenter:  Lacy Robinson 
As Director of Member Development for the National Funeral Directors Association, Lacy develops and facilitates training programs for NFDA members. She regularly presents continuing education programs on both the state, national and international level establishing NFDA as the leading provider of training and development for funeral professionals. 

Summary: Do your nerves get the best of you when answering the question, “How much is cremation?” In need of suggested dialogue to develop the cremation discussion with families?  Attend Lacy Robinson’s industry acclaimed crash course and learn everything you need to know to transform a basic cremation phone inquiry into a valuable cremation phone discussion. Lacy will walk you through a very simple four step process designed to help funeral directors, pre-arrangement counselors and administrative assistants of all experience levels.  Learn how to give a positive first impression each and every time while conveying value of celebrating one’s life.  Highlights include rules to telephone etiquette, key discovery questions to ask, identifying the next step and conveying empathy.  There is no doubt attending this webinar will be the most productive 50 minutes of your day!  


OFSA 2019 Midyear MEETING

April 10, 2019
Hilton Garden Inn Toronto Airport West — Mississauga, ON

OFSA 2019 - celebrant training

May 6-7-8, 2019
Radisson Hotel, Kitchener/Waterloo

OFSA 2019 AGM & Conference

September 23, 2019 to September 25, 2019
Hockley Valley Resort — Mono, ON

Dedicated to the passionate pursuit of excellence in funeral service.


Education Session With Eddie LeMoinE

April 10th, 2019 @ 12:30 Hilton Garden Inn Toronto West Mississauga. more info on the session 

Mackinnon & Bowes April 9, 2019 @ 6pm 

Peer Enrichment Series with Joe Primo CEO and Executive Director of Good Greif Inc.  more info 


Participants: Left to Right: Scott Smith (Smith Funeral Home, Sarnia), Scott Miller (Hulse, Playfair & McGarry Funeral Home, Ottawa), Kerri Douglas (Ontario Funeral Service Association, Burlington), Ernie Morgan (Morse & Son Funeral Home, Niagara Falls)
Watch The Ice Bucket Challenge Video