Professional Presence: The Essentials of Credibility, Composure and Confidence
Wednesday Dec 12, 2018 @ 1:00 PM
Presenter: Mr Paul Byrne
is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he's been formally recognized for outstanding achievements in teaching and curriculum design. Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.
Summary: Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with. In this exciting talk, you'll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize. You'll learn how to speak with accuracy and confidence.
Paul's belief is that enhanced communication competence is a result of a heightened self-awareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.
May 6-7-8, 2019
Radisson Hotel, Kitchener/Waterloo
Participants: Left to Right: Scott Smith (Smith Funeral Home, Sarnia), Scott Miller (Hulse, Playfair & McGarry Funeral Home, Ottawa), Kerri Douglas (Ontario Funeral Service Association, Burlington), Ernie Morgan (Morse & Son Funeral Home, Niagara Falls)
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