Presenter:  Mr Paul Byrne
is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario. As a professor, he's been formally recognized for outstanding achievements in teaching and curriculum design.  Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.

Summary: Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with.  In this exciting talk, you'll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize.  You'll learn how to speak with accuracy and confidence.

Paul's belief is that enhanced communication competence is a result of a heightened self-awareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.