"Better to Create than to Compete: Little Things of Service"
Wednesday, Nov 25, 2020 @ 7:00 PM - Category A

Hosted By: Mackinnon & Bowes Presenter:  Todd Van Beck                 NO FEE for this session - register below

Session Summary: 

Nothing is as it was just twelve months ago. However even during societal changes there are things, identifiable things, little courtesies, little things of being of service that are still valid and useful. In fact the case can be made that in time of great social change, (not including a global pandemic) it is the little things of service that can make all the difference in the world as to the satisfactory experience that funeral home clients experience.
Then add to this cultural and global situation is that the time any funeral home has with most any of their clients has been reduced, abbreviated and shortened over the years just this alone magnifies the significance of the information going to be presented in this CEC program.
In other words, we just don’t have them as long as we used to, so we need to create and identify these little things of service that will raise the level of quality experience that our funeral home clients have while we are serving them.
Some of Mr. Van Beck’s credentials...
• Funeral director/embalmer 52 years
• Published over 700 professional articles on quality funeral service issues.
• Spoken numerous times for the Ontario Funeral Service Association
• Master’s Degree in Religion
• President of three Mortuary Colleges
• 100 training programs about Total Quality Funeral Management
• Student of Dr. W. Edwards Deming