Presenters:  Andrew Kirkwood & Spencer Yule

On Nov 1, 2018, mandatory privacy breach notification became the law in Canada.  Any business that suffers any kind of data breach, which results in the loss of a client's personal information, must report such breaches immediately to the Privacy Commission of Canada and notify all individuals affected.

Spencer Yule, Partner, at Lackner McLennan Insurance Ltd., and Andrew Kirkwood.  Account Executive for the Ontario Funeral Service Association Insurance Program will be presenting an hour-long seminar, offering Funeral Directors an overview of both privacy breach and cyber risk exposures affecting businesses.

Presenter: Mr Paul Byrne

is a senior partner and trainer with MacKay Byrne Group; he is also a professor of communications skills in Ottawa, Ontario.  As a professor, he's been formally recognized for outstanding achievements in teaching and curriculum design.  Paul has an ability to translate academic theory and psychological research into practical communication techniques for the workplace.

Summary:
Learn how to keep your composure and self-confidence high in the midst of hardship; how to create a win-win solutions with everyone you work with.  In this exciting talk, you'll learn how to successfully express your ideas and feelings; deal with negative, aggressive and difficult people; never feel the need to make excuses, over-explain, or over-apologize.  You'll learn how to speak with accuracy and confidence.

Paul's belief is that enhanced communication competence is a result of heightened self-awareness, and appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies.